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Privacy Policy

At RoboRich, we take your privacy seriously. This Privacy Policy outlines in detail how we collect, use, disclose, and safeguard your information when you visit our website and use our trading bot services. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

We collect various types of information to provide and improve our services, ensure compliance with laws, and protect our users. The data we collect includes:

  • Personal Identification Information: Name, email address, phone number, mailing address, payment details.
  • Account Details: Username, password (encrypted), preferences, trading activity.
  • Technical Information: IP address, browser type, device model, operating system, and cookies.
  • Usage Data: Pages visited, time spent on pages, clicks, transaction logs, and trading frequency.
2. How We Collect Information
  • Directly from you when you fill out forms, register, or interact with support.
  • Automatically through cookies and similar technologies.
  • Third-Party Integrations (like MT5) when you connect or authorize our services.
3. How We Use Your Information

Your data helps us provide a seamless, efficient, and personalized experience. Specifically, we use your information to:

  • Deliver trading bot services and manage your account.
  • Monitor performance and trading behavior to improve our algorithms.
  • Communicate updates, alerts, and promotions.
  • Enforce security, detect fraud, and ensure compliance.
  • Improve user experience through analysis of interaction data.

We may also use anonymized and aggregated data for analytics, research, and market insights.

4. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. We may share data only with:

  • Service Providers: Partners who help with hosting, payment processing, or customer support under strict confidentiality agreements.
  • Legal Requirements: Governmental or legal authorities when compelled by law or necessary to protect rights, safety, or enforce policies.
  • Business Transfers: In the case of a merger, acquisition, or sale of assets, your data may be transferred to the new entity.
5. Security Measures

We use advanced technical and organizational security measures to protect your data, including:

  • Encryption of sensitive data (e.g., passwords, payment info)
  • Two-factor authentication (2FA)
  • Firewalls and regular malware scanning
  • Restricted internal access based on roles

Despite our efforts, no security system is impenetrable, and we cannot guarantee absolute security.

6. Data Retention

We retain your information:

  • As long as your account is active
  • As needed to provide services
  • To comply with legal, tax, or regulatory obligations
  • For internal analysis and record keeping

You may request deletion of your account and data at any time, subject to certain conditions.

7. Cookies and Tracking Technologies

We use cookies and similar tools to enhance your experience. These help us:

  • Remember your preferences
  • Track website traffic and performance
  • Personalize content
  • Provide relevant ads via third-party partners

You can disable cookies through your browser settings, but some features may become unavailable.

8. Your Rights and Choices

Depending on your region, you may have certain rights under data protection laws:

  • Access your personal data
  • Request correction or deletion
  • Object to or restrict processing
  • Withdraw consent for marketing communications
  • Request data portability

To exercise these rights, contact us at support@roborich.ai. We respond to verified requests within 30 days.

9. Third-Party Links

Our platform may contain links to third-party sites. We are not responsible for their privacy practices. Please review their policies before providing any personal information.

10. Children’s Privacy

RoboRich is not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

11. Changes to This Privacy Policy

We may update this policy periodically. You will be notified through email or website alerts when changes are significant. We encourage you to review this policy regularly.

12. Contact Us

If you have any questions, concerns, or complaints regarding this Privacy Policy or our data practices, contact us at:

Email: support@roborich.ai
Address: Building A1, IFZA Business Park, DDP-Dubai Silicon Oasis, Dubai

Your trust is important to us. We are committed to protecting your privacy and giving you control over your information.